FAQ
STREET SRIKERS
Delivery timelines
Q: How long will my order take to arrive?
A: Estimated delivery times from dispatch: Metro cities — 3–5 days. Other cities — 5–8 days.
(We ship orders within 1–2 business days of purchase — see Shipping below for details.)
Ordering & Cancellation
Q: Can I cancel my order?
A: Yes — cancellations are accepted only within 12 hours of placing the order. After 12 hours, cancellations are at the discretion of STREET STRIKERS.
Q: How do I cancel an order?
A: Email support@streetstrikers.in with your order number, purchase details and reason for cancellation. Include any relevant screenshots or transaction references.
Note for customized orders: You can request cancellations or modifications within 12 hours of purchase. Production begins after 24 hours, so once production starts we generally cannot cancel or modify the order.
Shipping
Q: When do you ship my order?
A: We dispatch orders within 1–3 business days of the order being placed.
Q: How can I track my shipment?
A: Once your order ships, we’ll send tracking details by email. Use the courier’s tracking link to follow delivery progress.
Returns, Refunds & Exchanges — General
Q: Do you accept returns?
A: Yes, you can request a return or replacement by contacting us at support@redravenstore.in
Return conditions:
- You must notify us within 24 hours of delivery.
- Unboxing video is a must to be able to apply for returns.
- Images or videos showing the defect clearly must be shared.
- Image of the packaging and shipping label is required.
Please note: For customised products, we do not accept returns.
Once the product is picked up and verified, we will process a refund or replacement based on your preference.
Refunds:
Q: How long does a refund take?
A: For standard returns: once we receive and inspect the item, approved refunds are processed to the original payment method within 5-7 business days.
Q: I haven’t received my refund — what should I do?
A : Check your bank/ card account again — sometimes refunds take time to post.
Contact your card issuer/bank (they may need extra processing time).
If you still don’t see the refund after those steps, email support@streetstrikers.in and we’ll investigate.
Please note: For customised products, we do not accept returns.
Exchanges
Q: Can I exchange an item?
A: We replace items if they are defective, damaged, or have sizing issues. To request an exchange, email support@streetstrikers.in. For size exchanges, return the product in the same, unused condition; once we receive it, we will dispatch the replacement.
Q: Is there a deadline for exchanges?
A: Please inform us by WhatsApp or email within 2 days of receiving the product for size exchanges. We cannot accept returns or exchanges after this 2-day window.
Return & Exchange Policy for Customized Football Jerseys
Q: Can I return or exchange a customized jersey?
A: Generally no — customized football jerseys are made to order, so we do not accept returns or exchanges for change of mind or incorrect size selection.
Exceptions:
If the jersey is defective or incorrect due to our error, we will offer a replacement or refund. To qualify:
- Report the issue within 24hrs on receiving the product .
- The item must be unused, unwashed, and in original packaging.
- Provide clear photos showing the defect or the error.
Q: What about refunds or replacements for customized jerseys?
A: If eligible, refunds are processed within 5–7 business days to the original payment method. Replacements for defective or incorrectly produced jerseys will be shipped at no additional cost.
Helpful Reminders
Always keep the product UID (barcode sticker) until you’re satisfied with the item.
For damaged/defective claims, clear photos/videos and the packaging/shipping label speed up processing.
For cancellations, email support@streetstrikers.in within 12 hours of purchase.
For size exchanges, contact us within 2 days of delivery.
Still have questions?
Email us at support@streetstrikers.in with your order number, or message us on WhatsApp (if you have our number). We’ll get back to you with specific next steps.